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Dealer Support, Without the Dealer Pricing
Expert Support From In House Manufactuer Trained Engineers
Unlike most competitors who employ support staff with elementary knowledge of the equipment they support, GrinderCrusherScreen has an in-house manufacturer trained engineer. Alongside a leadership team who, in many cases, was hands-on in the design and development of the machines we sell. When your equipment goes down, you get expert support from engineers who literally helped build it. Saving you thousands of dollars in lost revenue and mechanical labor.
Deep Equipment Knowledge from Design Partners
GrinderCrusherScreen doesn't just sell equipment, we partner with manufacturers during design and development. This gives us intimate knowledge of how your machines work and why they fail.
Most support teams rely on manuals and basic training. GrinderCrusherScreen relies on decades of experience and an in-house manufacturer trained engineers. Our Advantage:
- Design engineering decisions and trade-offs
- Common wear patterns and failure modes
- Optimal maintenance and operation procedures
- How to troubleshoot complex issues quickly
- Direct lines to manufacturers for technical questions
This isn't theoretical knowledge, it's hands-on experience from being in the room when design decisions were made.
Meet Your Support Team: Eric Tidwell, In-House Engineer
Eric Tidwell
GrinderCrusherScreen | In-House Engineer
Eric brings deep expertise in equipment support, troubleshooting, and optimization. When your local technician encounters a complex issue, Eric works directly with them to diagnose and solve the problem leveraging his hands-on experience with our equipment and real-world operation.
How It Works: Your technician handles routine service. When they need technical guidance, they work directly with Eric for expert support backed by design-level knowledge. You get dealer-quality support without dealer overhead.
The Difference It Makes
When an issue arises, most support teams spend hours troubleshooting problems. Eric identifies the specific design consideration and recommends the right fix, often in minutes. That's the difference between a general support agent and an engineer armed with drawings and specs trained by the manufacturers themselves.
How Our Support Partnership Works
| GrinderCrusherScreen Advantage | Traditional Dealer Support |
|---|---|
| Engineers who helped design your equipment provide expert guidance | Support staff trained on basics with limited hands-on experience |
| Transparent pricing with no hidden fees or dealer overhead | High hourly rates + markup + overhead costs |
| Design-level knowledge for faster, smarter diagnostics | Generic troubleshooting approaches for equipment issues |
| Flexible technician network with faster availability | Wait times for service appointments |
| Single point of contact with unified support coordination | Multiple vendors and invoices to manage |
| Local Smyrna, GA inventory for fast parts shipping (no overseas orders) | Limited parts availability and long wait times |
Leverage Our Expertise & Nationwide Network of Mechanics
Flexible Technician Network
Choose from qualified, insured technicians with transparent rates and real-time communication. Your local tech handles routine work while our engineers handle complex diagnostics.
Direct Engineer Support
Eric Tidwell and our in-house team work directly with your technician on complex issues. No middleman—just expert guidance from people who designed your equipment.
Transparent Pricing
Know your costs upfront. No dealer markups, no surprise fees. Just straightforward service pricing that reflects the work being done.
Fast Parts Availability
Our Smyrna, GA location stocks replacement parts stateside. No waiting weeks for overseas orders. Parts ship fast, keeping your downtime minimal.
Real-Time Communication
Stay informed throughout the service process. Direct communication with your technician and our support team keeps you updated every step of the way.
Dedicated Support Coordination
A single point of contact manages your service needs. Whether it's scheduling, parts, or technical questions—you work with one team, not multiple vendors.
From Setup To Support, GrinderCrusherScreen Has You Covered
In-House Pre-Delivery Inspection
Before your crusher leaves our facility in Smyrna, GA, it undergoes a thorough inspection by our Manufacturer-Trained Engineer. This isn't outsourced to random third-party shops—we handle everything in-house to ensure quality control.
What makes this different: The same engineer who inspects your machine at our shop is the same person who will train you on delivery day and provide ongoing technical support. This continuity means your support team knows your specific machine inside and out from day one.
Every inspection includes:
- Complete hydraulic system pressure testing and verification
- Engine performance testing and fluid level checks
- Wireless remote control calibration and range testing
- Track operation and mobility assessment
- Crusher jaw alignment and gap adjustment verification
- Lubrication system functionality check
- Safety system testing and emergency shutoff verification
Hands-On Delivery Day Training
Our Manufacturer-Trained Engineer will meet you on delivery day to walk you and your staff through setup, use, and basic maintenance. Getting your operation up and running quickly and smoothly.
You and your team receive comprehensive, hands-on training covering:
- Complete setup procedures from start to finish
- Operating controls and wireless remote functionality
- Safety protocols and best practices
- Daily maintenance routines and inspection points
- Hydraulic gap adjustment techniques
- Troubleshooting common issues
This personalized training ensures every member of your team feels confident operating the equipment from day one, maximizing productivity and minimizing learning curves.
The Gold Standard in Customer Support
Beyond delivery day, we remain your partner for the life of your equipment. Our commitment to your success doesn't end when the equipment starts running, it's just beginning.
Our comprehensive support system ensures you're never left on your own:
- Direct access to manufacturer-trained engineers who know your specific machine
- Nationwide network of qualified mechanics for on-site service
- Fast-response technical support - real people, not automated systems
- Extensive parts inventory in the US for quick shipping
- Ongoing training and troubleshooting assistance
- Long-term partnership focused on your success
When you choose GrinderCrusherScreen, you're not just buying equipment, you're gaining a dedicated support team committed to keeping you productive and profitable for years to come.
Manufacturer-Trained Engineers
Our in-house engineers have been factory-trained on every component of your crusher. They work directly with you and your mechanics to solve problems quickly and get you back to crushing.
National Mechanic Network
Don't have an in-house mechanic? No problem. We provide access to a national network of qualified mechanics who can service your equipment wherever you operate. Fast response times keep you crushing.
Direct Technical Support
When questions arise, our team is just a phone call away. You get a real person who knows your equipment inside and out. No automated systems, no lengthy wait times just expert help when you need it.
Why GrinderCrusherScreen is Different
50+ Years of Equipment Experience
Since 1973, GrinderCrusherScreen has been deeply involved with equipment manufacturers and contractors. We've seen trends, solved problems, and built relationships that give us unmatched insight into your needs.
Design Partnership Advantage
Unlike competitors who simply resell equipment, often times we were in the room when key design decisions were made. We know the "why" behind every feature, making our support faster and smarter.
Smyrna HQ Advantage
Our brick-and-mortar location in Smyrna, GA means parts are stocked stateside. No overseas orders. No weeks-long waits. Fast shipping when you need parts now.
- Design-Level Expertise: Engineers who helped build your equipment provide expert support
- Dealer Support Price: Transparent rates with no hidden fees or dealer overhead
- Fast Diagnostics: Deep knowledge means faster problem identification and resolution
- Local Inventory: Parts shipped from Smyrna, GA, not overseas, for minimal downtime
- Flexible Service Network: Multiple technicians, transparent pricing, real-time communication
- Single Point of Contact: One team manages all your support needs and coordination
Ready to Get Expert Support for Your Equipment?
Contact GrinderCrusherScreen today for dealer-quality support without the dealer pricing.
Smyrna, GA Headquarters: In-house engineers. 50+ years of experience. Design-level support at competitive rates.